Faulty or Damaged Item
If you receive a faulty or damaged item we will replace your order with undamaged stock once we have received the original item back.
We will not be able to offer this if the damage has been caused by you or through use of the standard.
If you require the replacement urgently, please email a photo of the item showing the damage to firstname.lastname@example.org and we will contact you to discuss replacing it.
Incorrect Item or Quantity Received
If you have received an incorrect item or incorrect quantity, we will exchange it for the correct item or correct the order quantity.
Please ensure we receive the return in saleable condition.
If you require the replacement urgently, please email a photo of the item showing the incorrect product to email@example.com and we will contact you.
Where to return your damaged or incorrect items
When you contact us to return your item we will provide you with the FreePost address. You will not be charged courier fees when we send the correct item to you.